ARTIFICIAL INTELLIGENCE SOLUTION
Accelerate your performance with the power of AI.
Improve your customer service with an artificial intelligence solution capable of analyzing your data in real time, automating your processes and delivering a personalized experience on a massive scale. Discover our 100% French solution!
Your needs
Boost your customer relations with artificial intelligence.
Artificial intelligence transforms your contact center. Automate simple tasks, improve service quality and optimize your performance with an intelligent solution that's quick to deploy and designed with your teams in mind.
Automate simple, recurring requests
AI automatically handles routine requests, freeing up your agents for high value-added interactions.
Improving the quality and relevance of responses
Analyze content and customer sentiment in real time to personalize responses and better anticipate expectations.
Optimize customer service management and performance
Use predictive analysis and intelligent indicators to improve quality, productivity and customer satisfaction.
Artificial Intelligence
Stand out from your competitors with our A.I. technology.
With digiCONTACTS, you benefit from a secure, fully customizable artificial intelligence solution. Simplify the management of your interactions while optimizing your productivity.
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100% customizable technology
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Solution hosted in France
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Fast, easy deployment
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I.A. available in 7 languages
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Growth gas pedal
Our Features
The key features of our artificial intelligence.
Thanks to its analysis and automation capabilities, our artificial intelligence solution improves the quality of your responses and boosts the productivity of your teams throughout the customer journey.
Real-time automated call transcription
With our artificial intelligence solution, every customer call is instantly transcribed. Gain in accuracy, improve tracking of exchanges and leverage voice data to enrich the customer experience.
Automatic summary and translation of exchanges
Our artificial intelligence solution summarizes every conversation in real time and automatically translates your multilingual calls. Ideal for saving time and improving customer understanding on an international scale.
Detecting customer intent and feelings
Automatically identify the intentions and feelings behind every interaction. Our artificial intelligence solution improves customer understanding, reduces unnecessary transfers and increases resolution rates.
Intelligent, continuous quality monitoring
Thanks to automated voice analysis, our artificial intelligence solution detects best practices and points out areas for improvement in every customer conversation.
Enhanced agent for every strategic customer call
Powered by AI, our solution assists your employees live. It analyzes the needs expressed and pushes the most relevant offers directly into the agent interface.
Automatic mail qualification
No more long readings: AI analyzes content, detects intent and highlights key elements to prioritize responses and improve team productivity.
Your benefits
Optimize your call center with artificial intelligence.
Artificial intelligence is revolutionizing call center management. It speeds up responses, personalizes exchanges and continuously improves service quality to deliver a smoother, more efficient customer experience.
Time saving
Reduce waiting times and speed up your responses.
AI automates simple requests and directs calls to the right agent according to need, dramatically reducing response times and optimizing the efficiency of your contact center.
Personalized Answers
Personalize every customer interaction in real time.
Thanks to the analysis of data and customer sentiment, AI proposes responses adapted to each exchange. Your teams gain in relevance, boosting customer satisfaction and loyalty.
Enhanced performance
Improve the performance and quality of your service.
Artificial intelligence provides precise analyses of customer performance and expectations, enabling you to adjust your processes, train your teams and continuously improve your service quality.
CRM connection
Easily connect digiCONTACTS to your CRM!
Our artificial intelligence integrates securely, adapts to your needs and optimizes the quality of your customer relationships over the long term.
Deploy our solution
In less than 24 hours, our solution is deployed in your department.
Connect your CRM
Connect your CRM or business applications quickly and easily.
Develop your results
Implement a winning customer relations strategy!
Our expertise
Develop customer engagement with the help of A.I.
With digiCONTACTS, take advantage of a high-performance, intuitive and 100% secure solution to facilitate the management of your interactions while improving your productivity.
Online and easy to configure
Customers want immediate answers
For a global vision
Our Answers
Questions Frequently asked questions
Find out all the answers to your frequently asked questions about our AI-powered customer relations solution!
Anartificial intelligence solution for call centers enables you to automate and optimize interaction management by leveraging machine learning, speech recognition andpredictive analytics. In practice, you can speed up the processing of simple calls, guide your advisors with real-time suggestions, and improve understanding of needs through analysis of collected data.
These tools, often based on neural networks and large language models, also facilitate the integration of conversational assistants, capable of generating relevant text and reducing response times. By connecting your call center to a specialized cloud solution like digiCONTACTS, you gain sustainable access to cutting-edge technology, suitable for both small and medium-sized businesses and larger organizations.
Thanks togenerative artificial intelligence andmachine learning, you can transform your business processes, anticipate behaviors, and boost your return on investment while improving service quality. It's a real lever for boosting your operational performance and supporting the evolution of your center over time.
Artificial intelligence is revolutionizing call center management by combining automation and advanced data analysis. Relying on neural networks and natural language processing techniques, A.I. can direct each call to the most relevant interlocutor, while suggesting context-sensitive responses in real time.
By integrating speech recognition andmachine learning modules, you can accelerate decision-making, simplify the resolution of routine requests and improve service quality. Call flows can be optimized by exploiting structured data sets to better understand expectations and anticipate needs.
digiCONTACTS' cloud-based artificial intelligence solution makes it easy to implement high-performance tools for your call center, with a professional and sustainable approach. Through continuous analysis and exploitation of Big Data, you can turn every interaction into an opportunity for improvement, while boosting your return on investment.
Using anartificial intelligence solution for customer service improves the efficiency, speed and quality of exchanges. AI automates responses to simple requests, analyzes needs in real time and guides agents to offer personalized interactions. Thanks to a better understanding of customer data, your customer service can anticipate expectations, reduce processing times and increase satisfaction. digiCONTACTS' artificial intelligence solution, available in the cloud, helps you optimize your processes, while boosting the performance of your teams. It's also a strategic lever for developing a smooth, reliable customer experience, adapted to new digital uses. By integrating AI, you gain greater responsiveness, control and capacity for sustainable innovation for your company.
Artificial intelligence automates the processing of customer calls and tickets, rapidly recognizing the nature of requests and proposing appropriate responses without human intervention. Thanks to technologies such as automatic natural language processing andpredictive analysis, AI can understand a request, qualify it and either resolve it directly or pass it on to the most competent agent. It can also generate tickets, extract key information and track the progress of cases in real time. With digiCONTACTS' artificial intelligence solution, you can simplify the management of your interactions, improve your response rates and free up your teams for higher value-added tasks. This automation improves operational efficiency, reduces costs and delivers a smoother, more personalized customer experience.
Artificial intelligence makes it possible to personalize interactions by analyzing customer data, exchange history and the context of the request in real time. It detects preferences, anticipates needs and suggests responses adapted to each situation. Thanks to natural language processing andpredictive analysis technologies, digiCONTACTS' artificial intelligence solution helps your teams to engage in more relevant, more human and better targeted conversations. As a result, every customer benefits from a tailor-made experience, boosting satisfaction and loyalty. By integrating AI into your customer service, you turn every interaction into an opportunity to deliver smarter, faster and more efficient service.
Artificial intelligence makes it possible to personalize interactions by analyzing customer data, exchange history and the context of the request in real time. It detects preferences, anticipates needs and suggests responses adapted to each situation. Thanks to natural language processing andpredictive analysis technologies, digiCONTACTS' artificial intelligence solution helps your teams to engage in more relevant, more human and better targeted conversations. As a result, every customer benefits from a tailor-made experience, boosting satisfaction and loyalty. By integrating AI into your customer service, you turn every interaction into an opportunity to deliver smarter, faster and more efficient service.
A simple chatbot mainly manages automated responses on a specific channel, often limited to predefined scenarios. Conversely, anartificial intelligence solution for call centers, like the one offered by digiCONTACTS, acts on the entire customer journey. It automates call processing, analyzes customer sentiment, directs requests to the right agents and continuously optimizes customer service performance. AI works in real time across multiple channels (voice, chat, e-mail), using advanced technologies such aspredictive analysis and speech recognition. It offers a fluid, personalized customer experience, adapted to the complex needs of modern call centers. It's a real strategic lever for improving your service quality and operational efficiency.
Free demonstration
Enjoy the benefits of artificial intelligence starting today.
We guarantee tailor-made support for your BtoB and BtoC customer development, satisfaction and win-over strategies. Transparency and responsiveness guaranteed!
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No obligation
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From 1 station
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Installation in less than 24 hours
