Societe Generale Group: Banking services Vocalia.
About Société Générale
Société Générale is one of France’s leading and oldest banks. It is one of the three pillars of the French non-mutual banking industry, along with Crédit Lyonnais and BNP Paribas.
Societe Generale is now one of the international banks with the strongest presence in Africa, but this is the fruit of a long history with the continent.
In addition to its geographical expansion on the continent, the Société Générale Group has also launched alternative banking models.
Development of an IVR for Société Générale du Tchad and Madagascar
Our mission:
digiCONTACTS has set up a 24/7 telephone banking service called Vocalia for Société Générale du Tchad et de Madagascar.
How does the Vocalia banking service work?
Vocalia is an Interactive Voice Server (IVS) that gives customers access to their account information.
By dialing a single number from a landline, the bank’s customers will have access not only to account information, but also to assistance and after-sales services for Société Générale products and services.
Callers hear a welcome message inviting them to select their language first, then their requirements.
The service can also be accessed from a cell phone by dialing a short code. Customers can also receive a mini statement of their account by SMS.
The objectives of this service :
- Know the account’s debit and credit movements.
- Stop payment.
- Place a checkbook order.
- Make an appointment with your advisor.
- Know the bank’s products and exchange rates.
- Vocalia IVR simplified diagram
Stay in touch with your bank with the SGT-Voice application
The SGT-Voice mobile application is intended exclusively for Société Générale du Tchad customers.
It can be downloaded from Play Store for all Android devices, and requires no Internet connection to use.
SGT-VOICE is the 1st voice application enabling customers to obtain information about their account without having to go through successive menus and without having to enter their login each time they connect.
The advantages of SGT-Voice for users:
Service available 24/7.
Free for Vocalia customers.
Quick and easy information about the bank without having to go anywhere.
Free demonstration
Improve your customer relations today.
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