CALL CENTER SOFTWARE FOR CUSTOMER RELATIONS
Deploy an inbound and outbound call strategy effective and targeted.
Designed for call centers, customer relations departments and enterprises, our call center software revolutionizes the management of telephone interactions. Thanks to its intuitive interface and advanced features, it optimizes inbound and outbound call management with intelligent routing, CRM integration and call recording.
Our solution
Easily deploy our solution in your call center!
Our solution offers maximum flexibility, enabling your agents to work from anywhere while remaining highly productive. With real-time supervision tools and detailed statistics, optimize every aspect of your call center, improve customer satisfaction and achieve your business objectives.
Create your call campaigns
Efficiently manage your inbound and outbound call campaigns and improve customer experience and productivity with an all-in-one solution.
Manage your 360° strategy
Optimize your customer relations with our call center software. Manage calls, chats and emails on a single platform for a 360° customer relations strategy.
Supervise and control in real time
Manage and supervise your customer relations campaigns in real time. Improve inbound and outbound call management for an optimal customer experience.
Artificial Intelligence
Stand out from your competitors with our A.I. technology.
With digiCONTACTS, you benefit from a secure, fully customizable artificial intelligence solution. Simplify the management of your interactions while optimizing your productivity.
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100% customizable technology
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Solution hosted in France
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Fast, easy deployment
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I.A. available in 7 languages
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Growth gas pedal
Our Features
The best features of our call center software.
Thanks to the many features of our call center software (ACD, IVR, Predictive dialing...), optimize the management of your acquisition campaigns and improve your interactions with prospects and customers.
Automatic call distribution (ACD)
Offer your customers a fast, relevant response by directing them to the right advisor. Improve their overall satisfaction.
Interactive Voice Response (IVR)
Allocate your in-house resources to high value-added actions, and offer your customers a seamless customer experience tailored to their needs.
Predictive dialing
Boost your teams' productivity, saving them precious time and optimizing your performance.
Real-time supervision
Visualize agent activity in your call center in real time and adapt your strategy quickly for optimum performance.
Statistics and KPIs
Get a clear view of your business and make the best decisions every day. Measure actions, evaluate service levels and agent performance.
Omnichannel Technology
Communicate with your prospects and customers across all communication channels (Calls, SMS, Email, WhatsApp) and improve the user experience.
Your benefits
Optimize your call center immediately and gain a competitive edge.
In addition to its core functionalities, our call center solution integrates the latest technologies in customer relations, such as artificial intelligence, omnichannelity and CRM coupling. Discover all the benefits for exceptional customer service!
Improved productivity
Improve your teams' performance.
Our call center software is a complete solution for efficiently managing telephone interactions. With advanced features such as automatic routing, queue management and CRM integration, your agents can optimize customer care. What's more, its intuitive interface allows agents to focus on what's most important: delivering quality customer service.
Omnichannel Technology
Boost customer satisfaction.
Our call center software revolutionizes inbound and outbound call management. By reducing waiting times and centralizing customer information, it improves customer satisfaction. Its flexible cloud solutions enable you to meet the growing demands of your customers while optimizing your performance.
Cloud & On-Premise
Work from anywhere for maximum productivity.
Our call center software is 100% Cloud and On-premise. Enable your agents to work optimally wherever they are. It centralizes customer interactions, automates call routing and provides real-time data for faster, more efficient responses.
CRM connection
Easily connect our solution to your CRM!
Our automatic call distribution software is intuitive, fully secure and 100% customizable.
Easily connect any of the 40 compatible business or CRM applications and improve your customer relations for years to come!
Deploy our solution
In less than 24 hours, our solution is deployed in your department.
Connect your CRM
Connect your CRM or business applications quickly and easily.
Develop your results
Implement a winning customer relations strategy!
Our expertise
Develop customer engagement throughout the digital journey!
With digiCONTACTS, take advantage of a high-performance, intuitive and 100% secure solution to facilitate the management of your interactions while improving your productivity.
Online and easy to configure
Customers want immediate answers
For a global vision
Our Answers
Questions Frequently asked questions
Find out all the answers to your most frequently asked questions about our call center solution!
Call center software offers many advantages for your customer service department. By centralizing call management, it enables a simple, fast and efficient response to user requests. Thanks to advanced features such as automatic call distribution via ACD software and integration of various databases, your teams can easily access the history of interactions, improving personalization and service quality.
What's more, cloud-based software offers greater flexibility, enabling your team to work from anywhere while ensuring continuity of service. Real-time reporting tools enable you to monitor performance, identify areas for improvement and optimize processes. This leads to greater productivity and satisfaction.
By integrating various communication channels, such as chat and social networks, you can offer a seamless omnichannel experience, responding to your users' preferences. In short, call center software is essential for modernizing your customer service and meeting today's market demands.
Opting for cloud-hosted call center software brings many benefits to your business. Firstly, this telephony mode enables your employees to connect easily, wherever they work - ideal for telecommuting. The scalability of the cloud means that resources can be quickly adjusted to meet seasonal needs, ensuring even greater flexibility.
Integration with various tools such as CRM centralizes all caller records, facilitating communications management. Intelligent redirection and queue management options optimize call handling, reducing waiting times for your users.
Automatic updates ensure that your management software is always up to date with the latest versions and security patches, without any interruptions. By choosing a cloud-hosted call center solution, you facilitate control and productivity for your team, while delivering a better experience for your customers.
The essential features of call center software are varied and crucial to optimizing the management of your customer interactions. Firstly, the ability to redirect calls intelligently means that requests can be handled efficiently in real time. Integration with various management tools centralizes user information, facilitating rapid, personalized responses.
Then, intelligent routing ensures that calls are directed to the most qualified members of your team, reducing waiting times and improving overall satisfaction. Reporting and analysis features provide accurate statistics, enabling you to monitor performance and identify areas for improvement.
In addition, call recording helps maintain quality standards and train new team members. Compatibility with various communication channels, such as social networks, email and others, means that interactions can be managed simply, consistently and seamlessly.
Call center software is therefore an indispensable tool for any company looking to improve contact management, productivity and user satisfaction.
Call center software can transform inbound and outbound call management for your business. For inbound calls, it intelligently redirects prospects to the most qualified member of your team, reducing waiting times and improving satisfaction. Thanks to seamless integration with various tools, your teams can quickly access the history of interactions, offering personalized, efficient responses.
For outbound calls, this type of software optimizes outbound campaigns by automating dialing and segmenting prospects, thus increasing conversion rates. Real-time dashboards enable you to monitor performance and adjust strategies accordingly to achieve your sales objectives.
Finally, centralized information management and compatibility with various communication channels guarantee a seamless experience for your contacts. By adopting this type of solution, you'll not only improve operational efficiency, but also the overall quality of your relationship with prospects and customers.
Integrating call center software into your strategy can truly optimize the productivity of your teams. By automating many repetitive tasks, it frees up time for your agents, enabling them to concentrate on quality interactions. For example, thanks to optimized integration with various tools, agents can quickly access the information they need for personalized, efficient exchanges.
Intelligent call routing redirects requests to the most qualified employee, reducing waiting times and increasing efficiency. In addition, automatic dialing tools increase the number of daily interactions by simplifying outbound calls.
Real-time dashboards provide an overview of performance, enabling managers to make decisions based on accurate data, and adjust strategies accordingly. By integrating multiple communication channels, such as telephone and social networks, into a single interface, this software facilitates interaction management and improves user satisfaction.
In short, call center software is an indispensable tool for increasing agent productivity and efficiency, while improving the overall contact center experience.
A call center telephone system is essential for any business, simplifying the management of inbound and outbound communications. This type of tool uses computer telephony to route calls via the Internet, reducing costs and increasing flexibility.
When a call comes in, the system identifies the number and redirects the call to the most qualified employee thanks to intelligent routing. Teams can see the information they need thanks to the integration of various tools, enabling personalized responses and improved user satisfaction.
The system also records calls for later follow-up and analysis. Agents can manage various communication channels, centralizing all interactions on a single interface.
Real-time dashboards enable managers to monitor performance and adjust strategies as needed. In short, a call center phone system improves efficiency and productivity, while delivering a better customer experience.
Free demonstration
Improve the performance of your call center today!
We guarantee tailor-made support for your BtoB and BtoC customer development, satisfaction and win-over strategies. Transparency and responsiveness guaranteed!
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No obligation
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From 1 station
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Installation in less than 24 hours
