OMNICHANNEL CUSTOMER SERVICE SOFTWARE FOR CALL CENTERS
Deliver a high-quality customer experience across all channels.
Designed for call centers and customer relations departments, our software revolutionizes the management of customer interactions. This comprehensive platform centralizes all requests - live chat, social networks, e-mails and phone calls - within a single, intuitive and 100% secure interface.
Our solution
Optimize your customer service management with our software.
Thanks to intelligent routing, workflow automation and CRM integration, our solution improves agent productivity and guarantees a rapid, personalized response to every request. By adopting our customer service software, you equip your staff with powerful tools to improve customer satisfaction and optimize the management of your communications.
Redirect the customer to the right department
Handle your customers' problems faster, without them having to dial the service number again. You'll reduce their waiting time.
Access real-time statistics
You have precise data on your calls, your performance and the quality of your customer service. It's a real goldmine for managing your agents' activities and optimizing your resources.
Adopt omnichannel management
For customer service, omnichannel is also crucial, as unifying channels maximizes satisfaction. It's vital for any company to offer different ways of getting in touch with its service.
Artificial Intelligence
Stand out from your competitors with our A.I. technology.
With digiCONTACTS, you benefit from a secure, fully customizable artificial intelligence solution. Simplify the management of your interactions while optimizing your productivity.
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100% customizable technology
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Solution hosted in France
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Fast, easy deployment
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I.A. available in 7 languages
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Growth gas pedal
Our Features
The best features of our customer service software.
Thanks to the many features of our customer service software, you can optimize the management of your interactions with prospects and customers.
Automatic call distribution (ACD)
ACD enables incoming calls to be routed directly to the most appropriate agent. It reduces the waiting time for each phone call, improving customer satisfaction and your teams' productivity.
Interactive Voice Response (IVR)
The IVR can handle a large number of simultaneous calls without loss or saturation of the line. It identifies the customer and qualifies his or her request for rapid transfer to the right advisor.
Automatic caller
To reach your objectives more quickly, digiCONTACTS' omnichannel solution offers 3 numbering modes: progessive, preview and predictive.
Real-time supervision
Thanks to the real-time dashboard, you can access all your teams' current call flows at a glance, and monitor live performance indicators relevant to your business.
Call recording and playback
These features are essential for training your agents and improving call center service quality.
Reporting and KPIs
To optimize your KPIs, rich reporting is an indispensable asset for understanding and improving your agents' performance.
Your benefits
Transform your customer service and get ahead of the game.
Customer Experience
Offer a personalized, tailored customer experience.
Our customer service software enables you to offer a tailor-made customer experience. Centralize request management, personalize responses and improve customer satisfaction with a comprehensive, intuitive solution, ideal for call centers and enterprises.
Response time
Optimize your response times.
Optimize the management of your customer requests with our customer service software. Reduce response times and centralize interactions on a single platform, delivering superior customer service.
Performance
Monitor your customer service performance.
Our customer service software offers advanced monitoring tools to track your team's performance. Analyze data in real time, identify areas for improvement and ensure optimum customer service quality.
CRM connection
Easily connect our solution to your CRM!
Our customer service software is intuitive, fully secure and 100% customizable.
Easily connect any of the 40 compatible business or CRM applications and improve your customer relations for years to come!
Deploy our software
Our software is deployed in your department in less than 24 hours.
Connect your CRM
Connect your CRM or business applications quickly and easily.
Develop your results
Implement a winning customer relations strategy!
Our expertise
Why choose digiCONTACTS for your customer service?
With digiCONTACTS, take advantage of a high-performance, intuitive and 100% secure solution to facilitate the management of your interactions while improving your productivity.
Experience in customer relationship management
Features available on our software
Users satisfied with our services
Our Answers
Questions Frequently asked questions
Find out all the answers to your most frequently asked questions about our customer service software!
Omnichannel customer service software centralizes and simplifies the management of customer interactions across various channels, delivering a consistent, integrated user experience. This type of software enables companies to communicate with their customers via telephone, e-mail, live chat, social networks and more, while maintaining a unified view of the customer's interaction with the brand.
The benefits of omnichannel customer service software include:
1. Improved satisfaction: A fast, consistent response on the channel of their choice increases customer satisfaction.
2. Operational efficiency: Reduce response time and eliminate redundant tasks.
3. Detailed analysis: Centralized communications enable in-depth analysis of customer data, facilitating optimization of service and marketing strategies.
4. Unified view: Complete tracking of customer interactions for more personalized and relevant responses.
5. Flexibility and adaptability: Ability to respond to customer needs across multiple channels, reinforcing customer loyalty and commitment.
In short, omnichannel customer service software enriches thecustomer experience while providing companies with the tools they need to effectively manage large-scale interactions, thereby increasing customer loyalty and the company's growth potential.
Discover how our omnichannel solution can transform your customer interaction management.
The use of customer service software offers a multitude of essential benefits for call centers aiming to optimize their customer interactions. Firstly, such software offers centralized request management, enabling teams to respond effectively via different channels such as phone, email, live chat, and social networks. This ensures a consistent and personalized experience, essential in today's competitive world.
What's more, these systems improve productivity by automating routine tasks such as ticket classification and answers to frequently asked questions using chatbots. This automation enables staff to concentrate on more complex problems, increasing service efficiency.
Another major benefit is access to real-time analytical data, which helps companies understand customer needs and behaviors, adjust support strategies, and continually improve the quality of service offered. In short, customer service software is not just a tool for managing interactions, but a comprehensive solution that significantly improves internal efficiency while increasing customer satisfaction and loyalty.
Customer service software plays a crucial role in improving interactions between a call center and its customers. Among its key features, multi-channel management stands out, enabling agents to communicate via phone, email, livechat and social networks from a single platform as offered in our omnichannel solution. This ensures a seamless and efficient experience.
Automation functionality is also essential, enabling standardized responses to frequent queries and more efficient handling of support tickets, thus reducing response times. Reporting and analysis capabilities offer valuable insights into request trends, agent performance, and the effectiveness of support campaigns, helping companies to adjust their strategies in real time.
Integrated knowledge management enables agents to quickly access verified information to help customers. Integrated CRM tools synchronize data across platforms, optimizing efficiency and personalizing interaction. These features make customer service software indispensable for delivering superior support while improving internal operations.
Customer service software significantly improves the user experience by centralizing interactions and providing fast, personalized responses. Firstly, it unifies communications across various channels such as live chat, email, phone calls and social networks. This enables agents to respond effectively without changing platforms.
What's more, these systems incorporate automation tools that speed up query processing by routing requests to the right member of staff, or using automated answers to frequently asked questions. This reduces waiting times and increases user satisfaction.
Tracking and reporting features also help monitor support performance in real time, providing valuable data for optimizing processes and training teams. Integration with CRM systems provides a 360-degree view of users, enriching each interaction with contextual data, increasing the relevance of responses.
In conclusion, customer service software facilitates efficient, personalized interaction management, essential for improving user engagement and loyalty.
Discover how our solution can transform your contact center.
Customer service software significantly improves team productivity by automating and centralizing communications. Here's how:
1. Rapid access to information: Agents have instant access to customer information, reducing the time spent searching for scattered data. This is crucial when managing requests, enabling a faster, more accurate response.
2. Intelligent routing Queries are automatically routed to the most appropriate agent or department. This optimizes response time and ensures that questions are handled by the right specialist from the very first contact.
3. Automate repetitive tasks: Predefined answers and chatbots take care of frequently asked questions, freeing up agents for more complex problems.
4. Collaborative features: Features such as livechat and shared knowledge bases enable smooth collaboration between team members, improving problem solving.
5. Monitoring and reporting: Reporting tools provide detailed insights into performance, enabling areas for improvement to be identified and progress monitored in real time.
By integrating customer service software, you can optimize workflow, increase team productivity and improve the overall customer experience.
Integrating service management software with CRM transforms the way companies interact with their customers. This integration offers a unified view of every customer interaction, be it messaging, livechat or telephony, centralized in the CRM. This gives agents instant access to the complete history of exchanges, facilitating faster, more accurate and personalized responses.
By automating repetitive tasks, this synergy frees agents to concentrate on solving more complex problems, thus increasing operational efficiency. Data collected via the support software enriches the CRM, providing valuable insights for marketing campaigns and product improvement.
By integrating customer service software with a CRM, you can optimize call center management and improve customer satisfaction and loyalty through a more fluid, personalized user experience. This holistic approach strengthens your organization's ability to deliver exceptional support.
Free demonstration
Improve the performance of your customer service with digiCONTACTS!
We guarantee tailor-made support for your BtoB and BtoC customer development, satisfaction and win-over strategies. Transparency and responsiveness guaranteed!
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No obligation
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From 1 station
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Installation in less than 24 hours
