E-MAIL MANAGEMENT SOFTWARE FOR CALL CENTERS
Multiply your communication channels and engage your customers.
Whether you're a call center or a customer relations department, our e-mail management software is the ideal solution for optimizing your electronic communications. Designed to centralize and efficiently organize all your e-mails, it lets you easily manage incoming and outgoing messages, track customer interactions and automate routine responses.
Your needs
Provide a smooth, optimal customer journey in the call center.
Our intuitive solution offers a full range of advanced features, including email classification and prioritization, intelligent routing, and tracking and reporting tools. Thanks to a simple, ergonomic interface, you can optimize your team's productivity while delivering outstanding customer service.
Improve your customer relations strategy
If you want to optimize your customer relations, email is today an essential tool to integrate into your strategy. It enables you to quickly contact a wide range of customers and prospects in a targeted and direct way.
Increase your teams' productivity
Optimize the management of your call center by distributing the work fairly among your agents, according to their skills. This maximizes their efficiency and makes the most of their working time.
Communicate easily with your customers
Communicating en masse to promote your services, reminding or confirming appointments, or following up on orders are all essential actions to guarantee customer satisfaction.
Artificial Intelligence
Stand out from your competitors with our A.I. technology.
With digiCONTACTS, you benefit from a secure, fully customizable artificial intelligence solution. Simplify the management of your interactions while optimizing your productivity.
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100% customizable technology
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Solution hosted in France
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Fast, easy deployment
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I.A. available in 7 languages
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Growth gas pedal
Our Features
The best features of our email management software.
With its many features, our e-mail management software helps you to improve both the quality of your responses and your productivity, throughout the entire customer journey.
Intelligent email routing
For fast, efficient resolutions, route customer emails to the right agents based on skills, language requirements, priority, availability and more.
Classification and prioritization
Manage your mailbox with a unified interface. Classify and prioritize all your emails using advanced management tools based on key criteria you've set in advance.
Statistics and reports
Monitor the performance of email and all your other channels in real time and generate comprehensive reports. Use your data to make clear and effective decisions to improve your customer service.
Document sharing
You can attach documents or multimedia content such as photos or videos in response to your customers' emails.
Standardized response
Stay consistent and respond quickly to customers with pre-recorded answers. Agents can edit standardized responses to personalize messages and add attachments.
Real-time supervision
Thanks to the real-time dashboard, you can access all your teams' current email flows at a glance, and monitor the performance indicators relevant to your business.
Your benefits
Optimize your users' journey through your call center.
In addition to its essential functionalities, our e-mail management software features the very latest in customer relations technology (Artificial Intelligence, omnichannel use, CRM coupling...). Discover its benefits for exceptional customer service!
Omnichannel
Strengthen your presence on all channels.
With our omnichannel solution, unify the communication channels with your customers throughout their journey on a single platform: Calls, SMS, Mails or Instant Messaging, your agents will be more responsive and efficient!
Artificial Intelligence
Automate your actions with A.I.
Our software incorporates the latest advances in artificial intelligence and automation to optimize customer relationship management. Benefit from a high-performance, intuitive and 100% secure solution, ideal for efficiently managing your incoming and outgoing e-mails, while boosting your productivity.
Applications & CRM
Develop your teams' productivity.
Boost your productivity and offer your customers an even more personalized relationship. Thanks to this integration, you can centralize the management of data and interactions, guaranteeing a fluid, customized customer experience.
CRM connection
Easily pair our solution with your CRM!
Our e-mail management software is intuitive, completely secure and 100% customizable.
Easily connect any of the 40 compatible business or CRM applications and improve your customer relations in the long term!
Deploy our solution
In less than 24 hours, our solution is deployed in your department.
Connect your CRM
Connect your CRM or business applications quickly and easily.
Develop your results
Implement a winning customer relations strategy!
Our expertise
Develop customer engagement throughout the digital journey!
With digiCONTACTS, take advantage of a high-performance, intuitive and 100% secure solution to facilitate the management of your interactions while improving your productivity.
Customers want immediate answers
Digital channel for customer support
Customers prefer email support
Our Answers
Questions Frequently asked questions
Find out all the answers to your frequently asked questions about our e-mail management software!
E-mail management software is an advanced solution designed to centralize, organize and automate e-mail management in call centers, customer services and marketing teams. Unlike a conventional e-mail client, our contact center solution consolidates all communications on a single platform, making them easier to track and manage.
Working by integration with your existing e-mail accounts, e-mail management software offers advanced features such as response automation, e-mail categorization by priority, and the creation of personalized message templates. It often integrates with CRM systems, providing a complete view of customer interactions and improving the personalization of responses.
What's more, it includes analysis and reporting tools to monitor communications performance and optimize strategies in real time. This centralization and automation increases productivity, guaranteeing efficient e-mail management.
To find out how digiCONTACTS e-mail management software can optimize your operations, please contact us!
Using e-mail management software has many advantages for a company, particularly for call centers, customer services and marketing teams. This type of software centralizes all electronic communications on a single platform, making it easy to manage and organize e-mails.
E-mail management software improves productivity by automating repetitive tasks, such as sending automatic replies and categorizing messages. It also lets you create personalized e-mail templates, ensuring consistent, professional communication.
Integration with CRM systems provides a complete view of customer interactions, enhancing the personalization and responsiveness of responses. What's more, integrated analysis and reporting tools enable communications performance to be tracked and marketing strategies optimized in real time.
Last but not least, this software enhances collaboration between teams by enabling e-mails to be shared and assigned, thus ensuring efficient tracking of requests and tasks.
E-mail management software must include a number of essential features to effectively meet the needs of call centers, customer services and marketing teams.
- First and foremost, e-mail centralization is crucial. This software must consolidate all electronic communications on a single platform, making it easy to organize and track messages.
- Then, by automating responses and creating e-mail templates, you can save time by responding quickly and consistently to common requests.
- E-mail categorization and prioritization help to ensure that the most urgent messages are dealt with first, ensuring more efficient management.
- Integration with CRM systems is also essential, as it provides a complete view of customer interactions, enabling personalized responses and better customer relationship management.
- Finally, analysis and reporting tools provide valuable insights into communications performance, enabling strategies to be optimized in real time.
To find out how digiCONTACTS email management software can transform your business, contact us and get a free demo!
E-mail management software can dramatically improve your team's productivity by centralizing and automating many messaging-related tasks. For call centers, customer services and marketing teams, this type of software offers key advantages.
Firstly, it centralizes all e-mails on a single platform, simplifying their management and organization. Automation features, such as automatic replies and e-mail templates, help to respond quickly and efficiently to common requests, reducing the time spent on each message.
In addition, e-mail categorization and prioritization ensure that the most urgent messages are dealt with first, optimizing workflow. Integration with CRM systems provides a complete view of customer interactions, improving the personalization of responses and customer satisfaction.
Finally, analysis and reporting tools provide valuable insights into communications performance, enabling strategies to be adjusted and optimized in real time.
E-mail management software can dramatically improve the management of e-mail marketing campaigns by centralizing and automating many essential tasks. For call centers, customer services and marketing teams, this type of software offers crucial advantages.
Firstly, it lets you create and send mass e-mails, while personalizing each message according to your audience segments. Automated delivery ensures that your e-mails arrive at the right time, maximizing their impact. This omnichannel solution is also compatible with tools such as SMS software or instant messaging solutions for call centers!
Secondly, e-mail management software provides detailed analysis and reporting tools. You can track open, click and conversion rates in real time, enabling you to quickly adjust your strategies based on performance.
What's more, this software often integrates with CRM and other marketing tools, centralizing all your data on a single platform. This improves the consistency of your communications and facilitates the overall management of your campaigns.
Yes, it's perfectly possible to integrate e-mail management software with your CRM. This integration offers many advantages for call centers, customer services and marketing teams.
By integrating your e-mail management software with your CRM, you centralize all communications and customer information on a single platform. This enables a complete, real-time view of all interactions with each customer, improving the personalization of responses and customer satisfaction.
This integration also facilitates the automation of routine tasks, such as sending automatic replies and updating customer data. The e-mail management software's analysis and reporting features provide valuable insights into campaign performance, enabling you to adjust your strategies accordingly.
Free demonstration
Improve the performance of your email campaigns today!
We guarantee tailor-made support for your BtoB and BtoC customer development, satisfaction and win-over strategies. Transparency and responsiveness guaranteed!
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No obligation
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From 1 station
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Installation in less than 24 hours
