ACD AUTOMATIC CALL DISTRIBUTION SOFTWARE
Automate call distribution and deliver unrivalled customer service.
Instantly improve the customer experience in your call center with our ACD automatic call distribution software, and deliver faster, higher-quality customer service!
Your needs
Optimize the management of your incoming messages with our ACD software!
The digiCONTACTS automatic call distributor simplifies the management of incoming call flows in a call center or contact center. It automatically directs each customer to the most available and qualified agent.
Improve the routing of your incoming calls
Direct your incoming calls to specific queues, agents or extension numbers with 100% customizable rules!
Optimize the productivity of your call center agents
Your agents will save time and be able to handle more calls, focusing solely on requests related to their skills.
Adjust your call handling in real time
Thanks to real-time KPIs, you can organize your queues and determine who should take high-priority calls.
Artificial Intelligence
Stand out from your competitors with our A.I. technology.
With digiCONTACTS, you benefit from a secure, fully customizable artificial intelligence solution. Simplify the management of your interactions while optimizing your productivity.
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100% customizable technology
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Solution hosted in France
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Fast, easy deployment
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I.A. available in 7 languages
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Growth gas pedal
Our Features
The key features of our ACD software.
With its many features, our automatic call distribution (ACD) software helps you improve both the quality of your responses and your productivity, throughout the customer journey.
Intelligent automatic distribution
Thanks to intelligent routing, you can manage your call center's inbound calls efficiently, routing them quickly and directly to qualified agents for optimal management of customer requests.
Improved queue management
With our ACD vending software, set up your queues according to your objectives and resources. Guarantee optimal customer service, even during peak periods.
Real-time supervision and allocation
Monitor agent status, calls in progress and calls in queue in real time. Create user groups to direct incoming calls to the most qualified agents.
Intelligent call routing
Automatic Call Distribution (ACD) software directs incoming calls to your company's agents, taking into account their availability, skills or other personalized criteria.
Reduced waiting time
Our automatic call distribution software instantly prioritizes and directs incoming calls to the right agent, guaranteeing your customers fast, quality service.
Automated customer follow-up
Our ACD software can be integrated with artificial intelligence-based tools to further enhance the quality of service in your call centers and contact centers.
Your benefits
Optimize your call handling immediately with our ACD software.
In addition to its essential functionalities, our ACD software features the very latest in customer relations technology (Artificial Intelligence, omnichannel use, IVR coupling...). Discover its benefits for exceptional customer service!
Interactive Voice Server
Optimize the routing and sorting of incoming calls with our IVR.
Our ACD call center software can be integrated with an Interactive Voice Response (IVR) system. In busy situations, when advisors or agents are busy, an IVR facilitates the sorting and routing of calls for more efficient management.
Omnichannel Technology
Unify your communication channels with omnichannel.
Thanks to omnichannel technology, you can unify all your customer communication channels within your call center, all along their journey, on a single platform. Calls, SMS, e-mails or instant messaging: your agents will gain in responsiveness and performance!
Artificial Intelligence
Benefit from the advantages of A.I. and stand out from the competition.
Our ACD software integrates the most advanced technologies in artificial intelligence and automation to optimize customer relationship management. Benefit from a high-performance, intuitive and 100% secure solution.
CRM connection
Easily connect our solution to your CRM!
Our automatic call distribution software is intuitive, fully secure and 100% customizable.
Easily connect any of the 40 compatible business or CRM applications and improve your customer relations for years to come!
Deploy our solution
In less than 24 hours, our solution is deployed in your department.
Connect your CRM
Connect your CRM or business applications quickly and easily.
Develop your results
Implement a winning customer relations strategy!
Our expertise
Boost your performance telephone calls and customer conversions.
With digiCONTACTS, take advantage of a high-performance, intuitive and 100% secure solution to facilitate the management of your interactions while improving your productivity.
Customers want immediate answers
More agent productivity
Reduced drop-out rates
Our Answers
Questions Frequently asked questions
Find out all the answers to your frequently asked questions about our automatic call distribution software!
ACD (Automatic Call Distribution) software is a cornerstone for any call center or customer service department seeking to optimize the user experience. At digiCONTACTS, our ACD solution offers automatic distribution of incoming calls, enabling smooth, efficient management of every communication. Thanks to intelligent routing based on precise criteria such as agent competence, call type or time of day, our ACD software ensures that every caller is quickly connected to the person best suited to meet his or her needs.
This technology is not limited to call distribution. It also integrates advanced features such as IVR (Interactive Voice Response), queue management, and the ability to integrate with other communication channels such as live chat, social networks, or email, ensuring a seamless, personalized customer experience. With digiCONTACTS, you have a counter-contact solution designed to improve the efficiency of your team, while optimizing customer satisfaction.
Integrating ACD (Automatic Call Distribution) software represents a major asset, especially for your call center or customer service department. Firstly, this solution optimizes incoming call management, ensuring that each call is routed to the most appropriate agent, based on predefined criteria. This reduces waiting time for callers and significantly improves customer satisfaction.
What's more, integrating ACD software with your CRM and other communication channels (such as live chat and social networks) enables a 360-degree view of thecustomer experience, making every interaction richer and more personalized. This not only helps strengthen relationships with your customers, but also boosts your team's efficiency by providing all the necessary information at your fingertips.
Finally, the use of ACD software such as that offered by digiCONTACTS contributes to a better distribution of resources, enabling your company to manage call flows more efficiently and improve the overall performance of your customer service. This technological choice represents a key solution for any company wishing to offer a superior customer experience while optimizing its internal operations.
Integrating Automatic Call Distribution (ACD) software with Customer Relationship Management (CRM) systems is not only possible, it's also recommended to maximize the efficiency of your call center. At digiCONTACTS, our Automatic Call Distribution solution is designed to work seamlessly with your existing CRM. This integration enables seamless synchronization between incoming calls and customer information, giving your agents immediate access to key data, such as interaction history, preferences and the specific needs of each caller.
Thanks to this connection, you can improve thecustomer experience by personalizing communication and responding more effectively to requests. What's more, it helps your team make informed decisions in real time, increasing customer satisfaction and operational efficiency. Integrating our ACD software with your CRM will turn every call into an opportunity to strengthen customer relationships, while optimizing your company's internal processes.
Automatic Call Distribution (ACD) software revolutionizes call queue management by ensuring intelligent, efficient distribution of incoming calls to available agents. Thanks to this technology, your call center benefits from a significant improvement incustomer experience and operational efficiency. The software assesses the caller's needs and the skills of each agent to route calls optimally, reducing waiting times and avoiding unnecessary transfers.
What's more, advanced features such as time-based routing and call prioritization enable even finer-grained queue management, ensuring that urgent or high-priority calls are handled first. Integrated real-time reporting and analysis gives you an overview of performance and areas for improvement, helping your team to adjust workflows for optimal queue management. With digiCONTACTS, ensure fast, personalized handling of every call, enhancing customer satisfaction while optimizing service efficiency.
Yes, our ACD software is perfectly equipped to support telecommuting and remote working for your call center agents. With our call center software your agents will be able to connect to the system from any location, provided they have a stable Internet connection. This means that the distribution of incoming calls is managed efficiently, regardless of the agents' geographical location.
This flexibility not only enhances your employees “satisfaction and well-being by offering them a better work-life balance, it also ensures essential continuity of service, especially in the event of unforeseen circumstances or situations requiring remote working. What's more, digiCONTACTS” ACD software incorporates real-time performance monitoring and management features, enabling supervisors to maintain a high level of service quality, regardless of the physical distribution of the team.
The digiCONTACTS team will support you in your project to equip your call center or contact center. We are at your disposal to study your telephony project and advise you on the solution that best meets your expectations.
Our aim is to ensure that the implementation of our automatic call distribution software goes as smoothly as possible. We try to ensure that each of your employees quickly gets to grips with how our telephony solution works. Whether at your company or remotely, we'll teach your staff the best practices for using our software optimally.
We're with you every step of the way, with technical support available 6 days a week from 8:30am to 12:30pm and from 2pm to 6pm.
Free demonstration
Improve the performance of your incoming calls today!
We guarantee tailor-made support for your BtoB and BtoC customer development, satisfaction and win-over strategies. Transparency and responsiveness guaranteed!
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No obligation
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From 1 station
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Installation in less than 24 hours
