SVI VOIX SOFTWARE - INTERACTIVE VOICE SERVER FOR CALL CENTERS
Improve the customer experience with a high-performance IVR.
By automating voice interactions, our IVR software guides callers via an intuitive voice menu, directing them instantly to the right service. Equipped with a high-performance voice recognition system, it optimizes call management, reduces waiting time and cuts operating costs.
Your needs
Improve the user experience with our IVR software.
Integrate digiCONTACTS' IVR software into your call center and benefit from a powerful, customizable solution. Enhance the customer experience and optimize satisfaction through intelligent call management.
Set up 100% personalized customer paths
With our solution, you can personalize your voice messages, create scenarios adapted to each customer journey and deliver an optimal customer experience!
Offer round-the-clock customer service
Offer your customers a 24/7 service. They'll get instant answers, without having to speak to an advisor.
Maximize your contact resolution rate
With an interactive voice server, your company can automate the process of directing users to the right service or person, in complete autonomy.
Artificial Intelligence
Stand out from your competitors with our A.I. technology.
With digiCONTACTS, you benefit from a secure, fully customizable artificial intelligence solution. Simplify the management of your interactions while optimizing your productivity.
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100% customizable technology
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Solution hosted in France
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Fast, easy deployment
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I.A. available in 7 languages
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Growth gas pedal
Our Features
The best features of our interactive voice server.
With its many features, our VOICE IVR software helps you improve both call quality and productivity, throughout the entire customer journey.
Use pre-recorded IVR messages
When a prospect, customer or partner tries to call you, you need to be able to provide them with the best possible experience. Our IVR solution lets you set up pre-recorded generic messages and on-hold messages.
Announce the number of callers in the queue
You can tell your callers how many people are ahead of them in the queue. This gives them a rough idea of how long they'll have to wait. This reassures them and improves their customer experience.
Prioritize all your incoming calls
IVR systems must be able to recognize the most important callers. Once the system recognizes the caller, it must be able to move them to the front of the queue, or transfer them to the appropriate customer service manager.
Collect caller information
High-performance IVR software must be able to recognize voice commands and the keys pressed by callers. This feature ensures that each caller is efficiently routed to the appropriate agent or service, improving call routing accuracy and optimizing customer satisfaction.
Create a scenario for a special date
With IVR software, you can customize call routing for specific dates. Whether it's for school vacations or public holidays, once the date has passed, the standard routing scenario automatically resumes, ensuring smooth call management tailored to your company's needs.
Collect data from your call center
Monitor your customer service activity in real time and measure your agents' performance with the IVR software dashboard. This feature enables you to analyze call data and continually optimize the management and efficiency of your contact center.
Your benefits
Optimize the management of your call volumes with our
Voice IVR software.
In addition to its essential functionalities, our Voice IVR software enables you to personalize the customer experience while guaranteeing optimum performance, even in the event of high call volumes. Discover all its benefits for optimal customer service!
Personalization
Offer a unique customer experience by personalizing every journey!
An effective IVR must be short, concise and free of unnecessary questions or requests. Defining possible scenarios is therefore an essential step. To guarantee a good customer experience, we recommend designing a menu with a limited number of options, to reduce waiting time.
Performance
Ensure optimum performance even with high call volumes!
To further optimize your IVR, you can redirect certain calls to self-help resources or offer callers the option of leaving a voice message. This reduces agent workload and improves service efficiency.
Real Time
Monitor and optimize your resources in real time!
Analyze key performance indicators (KPIs) such as average handling time, average speed of response and number of missed calls. Thanks to data from the IVR menu, you can adjust your resources according to skills and business needs, for more efficient management.
CRM connection
Easily connect our software to your CRM!
Our VOICE IVR software is intuitive, entirely secure and 100% customizable.
Easily connect any of the 40 compatible business or CRM applications and improve your customer relations in the long term!
Deploy our solution
In less than 24 hours, our solution is deployed in your department.
Connect your CRM
Connect your CRM or business applications quickly and easily.
Develop your results
Implement a winning customer relations strategy!
Our expertise
Propose an increasingly personalized customer experience.
With digiCONTACTS, take advantage of a high-performance, intuitive and 100% secure solution to facilitate the management of your interactions while improving your productivity.
Companies use IVR
Savings achieved
Calls are answered and redirected
Our Answers
Questions Frequently asked questions
Find out all the answers to your frequently asked questions about our VOICE IVR software!
IVR software is an automated way for contact centers and customer service departments to handle incoming calls efficiently.
It works by guiding callers directly through interactive voice menus via telephone keypad recognition (DTMF) or voice recognition. In practice, when your users call, the IVR greets them with a personalized voice message and offers them various options (for example, “Press 1 for sales, 2 for technical assistance”). Depending on their choices, calls are routed directly to the appropriate staff or an automated solution, reducing waiting times and improving the customer experience.
For contact centers, digiCONTACTS' IVR software offers seamless integration with your CRM, menu customization and detailed reporting to analyze and optimize performance. By adopting this technology, you can offer more responsive and efficient customer support, while reducing operational costs.
The use of IVR software (Interactive Voice Response) software offers many advantages for a contact center.
Firstly, it improves operational efficiency by automating incoming call management. Your customers are guided directly via personalized voice menus, reducing waiting times and enabling automatic distribution of calls to the appropriate agents or self-service solutions.
Secondly, the IVR enhances the user experience by offering a 24/7 service, enabling users to get quick answers to their questions, even outside business hours. Personalized messages and menu options also enable us to respond precisely to the specific needs of each caller.
What's more, IVR reduces operational costs by reducing the number of calls requiring direct human intervention, freeing up your agents for more complex, higher value-added tasks.
Finally, integration with your CRM enables you to collect and analyze valuable data on customer interactions, facilitating the ongoing optimization of your processes.
Interactive Voice Response (IVR) can greatly enhance the customer experience in a contact center in a number of ways.
Firstly, it offers 24/7 availability, enabling your customers to access information and services at any time, even outside business hours. This reduces the frustrations associated with long waits and restricted opening hours.
Next, the IVR personalizes interactions using messages tailored to the specific needs of each caller. Thanks to voice recognition and clear menu options, customers can quickly navigate to the desired services or information without having to go through multiple transfers. An IVR also improves agent efficiency by screening calls and resolving simple requests automatically. This frees up agents to concentrate on more complex issues, delivering faster, higher quality service. Finally, integration with your CRM enables interactions to be tracked and analyzed, providing valuable insights to continually improve processes and anticipate customer needs.
Integrating an IVR with existing contact center systems can be done smoothly and efficiently by following a few key steps.
First, assess your company's specific needs and identify the systems already in place, such as CRM, inbound call management software and communications platforms. This assessment will help define the connection points required for smooth integration.
Next, choose an IVR that is compatible with your current systems. Modern solutions like the one from digiCONTACTS are ideal, offering robust APIs and flexible configuration options, facilitating interconnection with various tools.
The next step is to configure IVR workflows and interactive menus to match your business processes. This customization ensures that calls are directed efficiently and that relevant information is captured and synchronized with your CRM.
Finally, train your teams to use the new system and carry out rigorous testing to ensure smooth integration. Technical support from digiCONTACTS experts can accompany you throughout this process, guaranteeing a successful implementation.
The interactive voice server (IVR) is a powerful tool for efficiently routing incoming and outgoing calls in a contact center.
For incoming calls, the interactive voice server automates the reception and distribution of calls. It guides callers through voice menus, directing them to the appropriate department or providing automatic answers to frequently asked questions. This reduces waiting times, improves customer satisfactionand frees up your agents to concentrate on more complex tasks.
For outbound calls, the IVR can automate outbound call campaigns, automatically dialing numbers and connecting successful calls to available agents. This boosts productivity by reducing the time agents spend dialing numbers and dealing with unsuccessful calls.
What's more, integration with your CRM makes it easy to personalize interactions, accurately track calls and analyze performance to optimize operations.
In short, digiCONTACTS' 100% cloud-based interactive voice server improves call management by offering an automated, efficient and personalized solution.
There are numerous options for customizing IVR (Interactive Voice Response ) software, making it easy to adapt the system to your company's specific needs.
1. Customized voice menus : You can set up menu trees that direct callers to the appropriate services or agents based on their choices.
2. Customized voice prompts: Record specific greetings, announcements and instructions to deliver a consistent, professional customer experience.
3. Voice and DTMF recognition : The IVR can be configured to respond to voice commands or keystrokes (DTMF), offering maximum flexibility for users.
4. Intelligent call routing: Define routing rules based on agent skills, availability or priorities to optimize call handling.
5. CRM integration: Connect the IVR to your CRM system for seamless management of customer data, enabling real-time personalization of interactions.
6. Self-service scenarios: Create automated scripts to handle routine requests without human intervention, such as balance inquiries or appointment booking.
7. Reporting and analysis: Customize dashboards and reports to monitor performance and adjust your strategies according to the data collected.
These customization options enable you to adapt the IVR to your processes, improving efficiency and customer satisfaction.
Free demonstration
Improve call center performance today!
We guarantee tailor-made support for your BtoB and BtoC customer development, satisfaction and win-over strategies. Transparency and responsiveness guaranteed!
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No obligation
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From 1 station
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Installation in less than 24 hours
