IP TELEPHONY SOLUTION FOR CALL CENTERS
Engage your customers at lower cost with IP telephony.
For call centers, customer relations departments and businesses looking to optimize their communications, IP telephony (VoIP) is an essential solution. Based on the Internet Protocol, this technology converts your calls into digital data and routes them via your network, offering smoother, more cost-effective communication.
Your needs
Optimize your call management with a high-performance VoIP solution.
Adopt IP telephony and benefit from a flexible solution, integrating advanced features such as queuing, videoconferencing, call transfer and Interactive Voice Server, while reducing your communication costs.
Reduce telephony costs
Define intelligent rules to route calls based on priority, purpose, opening hours and much more.
Better call quality
Enjoy uninterrupted HD sound thanks to a high-speed Internet connection and optimal configuration of your installations.
Increased productivity for your teams
Provide your teams with a high-performance tool featuring advanced, intuitive and secure functions to improve their day-to-day efficiency.
Artificial Intelligence
Stand out from your competitors with our A.I. technology.
With digiCONTACTS, you benefit from a secure, fully customizable artificial intelligence solution. Simplify the management of your interactions while optimizing your productivity.
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100% customizable technology
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Solution hosted in France
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Fast, easy deployment
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I.A. available in 7 languages
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Growth gas pedal
Our Features
The best features of our IP telephony solution.
With its many features, our IP telephony solution helps you improve the quality of your inbound and outbound calls, and your productivity, throughout the customer journey.
Queue
If you wish to offer a Hotline service, incoming calls will be placed in a queue.
Voice mail
You receive your voice messages by e-mail. So you can check them wherever you are.
IVR: Interactive Voice Response
Your callers are greeted and directed by a navigation menu and personalized on-hold music.
Call recording
With VoIP, your telephone system takes the form of an application that integrates easily with your business tools and connects simply to the network.
Integration with your tools
With VoIP, your telephone system takes the form of an application that integrates easily with your business tools and connects simply to the network.
Videoconferencing
Create as many conferences as you like, with an unlimited number of participants.
Your benefits
Optimize the efficiency of your communications with our IP solution.
In addition to its essential features, our IP telephony solution optimizes your internal processes and boosts the efficiency of your teams. Discover all the advantages it has to offer you high-quality customer service!
Needs analysis
Analyze and assess your needs for the right solution.
Take stock of all your company's telephony usage by asking each business team about its specific needs. An in-depth audit will give you a clear view of your current solution, highlighting its strengths and areas for improvement to ensure an optimal transition to IP telephony.
Selection and deployment
Select and deploy your IP telephony solution with ease.
Once your needs have been listed and defined, it's essential to choose the right IP telephony provider to effectively meet the expectations of your business teams. Our professional IP telephony solutions are designed to adapt to the specific needs of each customer, offering a personalized, high-performance and cost-effective service.
Team training
Support your teams as they get to grips with your new IP telephony system.
Once your new IP telephony solution has been deployed in your call center, it's essential to train your staff step by step, so that they can fully exploit its functionalities. Throughout your corporate telephony project, our experts will provide you with tailor-made support: formalizing requirements, gathering information, managing and monitoring deployment.
CRM connection
Easily connect our solution to your CRM!
Our IP telephony solution is fully secure, fast and 100% French. Easily connect any of our 40 compatible business or CRM applications, and improve your customer relations for years to come!
Deploy our solution
In less than 24 hours, our solution is deployed in your department.
Connect your CRM
Connect your CRM or business applications quickly and easily.
Develop your results
Implement a winning customer relations strategy!
Our expertise
Boost your phone performance and improve your results.
With digiCONTACTS, take advantage of a high-performance, intuitive and 100% secure solution to facilitate the management of your interactions while improving your productivity.
Customers want immediate answers
More agent productivity
Reduced drop-out rates
Our Answers
Questions Frequently asked questions
Find out all the answers to your frequently asked questions about our automatic call distribution software!
An IP telephony solution for contact centers, also known as VoIP(Voice over Internet Protocol), is an innovative communications system that uses an Internet connection to manage telephone calls. Unlike conventional telephony, this solution transmits calls via broadband networks, ensuring superior sound quality and greater flexibility.
For contact centers, the benefits are numerous. By integrating tools such as CRM systems, you centralize all customer interactions on a single platform. Features such as instant messaging,call recording, conference calls and message transcription increase agent efficiency.
IP telephony is also economical. It significantly reduces costs, especially for international calls, and allows unlimited use at no extra charge. The flexibility of this solution enables agents to work from anywhere, facilitating telecommuting and decentralized operations. With options such as afree trial and affordable rates, this solution is ideal for boosting your contact center's productivity.
By choosing an IP telephony solution like the one offered by digiCONTACTS, you're opting for a modern, professional telecoms service tailored to the needs of contact centers and customer relations.
An IP telephony solution works by using the Internet Protocol to transmit telephone calls over an Internet connection rather than over traditional telephone lines. Here's how it works:
1. Voice Conversion: Voices are converted into digital signals, facilitating clear and efficient transmission over the Internet. This conversion is essential for high-quality communication.
2. Data transmission : Digital signals are broken down into data packets and sent over the Internet. This process uses the IP protocol to ensure fast, reliable call transmission.
3. Network and Infrastructure: Calls are routed via VoIP servers, based on cloud or on-premise infrastructures. These servers manage call distribution, connection between users and integration with other IT and telecoms systems.
4. Reception and Reconstitution: At the other end, the data packets are received and converted back into voice signals to be heard by the recipient. This ensures smooth, uninterrupted communication.
5. Advanced features : IP telephony offers advanced features such as voicemail,call recording, conferencing, and interactive voice response (IVR) systems. It also integrates with CRM systems to centralize customer information, facilitating comprehensive and efficient interaction management.
6. Flexibility and mobility: Users can access the IP telephony system from anywhere with an Internet connection. This flexibility is ideal for telecommuting and mobile operations, enabling service continuity without interruption.
When you use an IP telephony solution, you benefit from unified communications, lower costs and greater flexibility. With the possibility of using both fixed and virtual telephone numbers, IP telephony is a complete and affordable solution for contact centers, and improves customer relations.
An IP telephony solution offers many advantages for contact centers, customer services and marketing teams:
1. Cost reduction: By using an Internet connection for calls, IP telephony significantly reduces communication costs, especially for long-distance and international calls, eliminating the disadvantages of traditional systems.
2. Superior sound quality: Thanks to high-speed networks and advanced noise and echo reduction technologies, IP telephony ensures clear, crisp sound quality. VoIP solutions use standard protocols to guarantee excellent audio quality.
3. Flexibility and mobility: agents can connect to the phone system from anywhere with an Internet connection, facilitating telecommuting and decentralized operations. VoIP solutions are compatible with mobile applications, enabling seamless communication.
4. Advanced features : Take advantage of features such ascall recording, voicemail, conference calls, and interactive voice response (IVR). These features, integrated into professional VoIP software, increase agent efficiency and productivity.
5. Scalability: The solution is easily scalable to your business needs, allowing you to add or remove lines without significant additional costs. This scalability is ideal for growing companies, who can adapt their VoIP services as their business evolves.
6. Integration with CRM tools: IP telephony integrates perfectly with customer relationship management (CRM) software such as Zendesk, Monday and SalesForce, centralizing data and improving the management of customer interactions. Integration with these tools creates a more coherent and fluid customer experience.
7. Simplified maintenance : VoIP system management and maintenance is simpler and less costly, often managed directly via the cloud. Updates are carried out in real time, ensuring that your phone system is always up to date with the latest features and security standards.
By choosing an IP telephony solution, you benefit from unified communications, lower costs and greater flexibility, optimizing your contact center management and improving customer relations.
An IP telephony solution improves contact center efficiency in several key ways:
1. CRM integration: By integrating seamlessly with customer relationship management (CRM) tools, IP telephony centralizes all customer interactions. Agents can quickly access the information they need, reducing search time and improving responsiveness.
2. Advanced features : Features such as call recording, voicemail and conference calls enable agents to manage communications more productively and professionally.
3. Automation: Interactive Voice Response (IVR) and intelligent routing systems automatically direct calls to the most qualified agents, reducing waiting times and increasing customer satisfaction.
4. Flexibility and mobility: agents can work from anywhere thanks to IP telephony, facilitating telecommuting and decentralized operations. This improves team flexibility and availability.
5. Lower costs: By reducing communication costs, especially for long-distance calls, and simplifying maintenance, IP telephony enables financial resources to be reallocated to more strategic areas.
6. Analysis and reporting: integrated analysis tools provide detailed reports on call and agent performance, enabling continuous optimization of processes and strategies.
To find out how digiCONTACTS can improve the efficiency of your contact center with an IP telephony solution, contact us for a free demonstration.
The security of your VoIP solution hinges on several key elements. Firstly, securing your Internet connection is crucial, as it is the main point of entry for hackers. To protect your computer and telephone system, it's imperative to put in place robust security measures such as firewalls, secure access using strong passwords, and encryption of data and voice communications.
At digiCONTACTS, all our IP telephony solutions are designed to be secure. We particularly recommend the use of Trunk SIP for maximum security. This standard protocol enables better management of telephone lines and ensures a high level of security.
What's more, it's essential to regularly analyze and update your telecoms infrastructure to identify and correct any vulnerabilities. digiCONTACTS VoIP services are hosted on secure servers, guaranteeing continuous protection against threats.
When you choose our VoIP solution, you benefit not only from a high-performance, cost-effective telephony service, but also from enhanced security for all your internal and external communications. Our solutions incorporate advanced features and comply with current security standards, allowing you to focus on your business without security concerns.
Free demonstration
Improve the performance of your call center today!
We guarantee tailor-made support for your BtoB and BtoC customer development, satisfaction and win-over strategies. Transparency and responsiveness guaranteed!
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No obligation
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From 1 station
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Installation in less than 24 hours
