CUSTOMER RELATIONS SOFTWARE FOR THE AUTOMOTIVE INDUSTRY
Optimize customer relationship management at your dealership.
We have designed a software package dedicated to sales and customer relations units, integrating all the essential modules for a call center. It enables companies in the automotive sector to create their own in-house telemarketing unit, whatever their size, and at lower cost.
Your needs
Implement a high-quality customer relations strategy!
For a long time, customer relations have been underestimated by players in the automotive sector: manufacturers, equipment suppliers, dealers... With digiCONTACTS, benefit from expertise dedicated to the automotive sector, combining quality and perfect mastery of marketing, IT and telephone tools.
Increase traffic to your dealership
Quickly and easily process and track your incoming leads and appointments, and optimize your conversion rate on a daily basis with our specialized software.
Respond faster to customer requests
Centralize your incoming contacts, optimize lead processing and manage your business in real time with our call center software.
Communicate effectively about your new products
Thanks to our automotive call center software, you can keep your prospects and customers informed of your latest news via all communication channels (SMS, Emails...).
Artificial Intelligence
Stand out from your competitors with our A.I. technology.
With digiCONTACTS, you benefit from a secure, fully customizable artificial intelligence solution. Simplify the management of your interactions while optimizing your productivity.
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100% customizable technology
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Solution hosted in France
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Fast, easy deployment
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I.A. available in 7 languages
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Growth gas pedal
Our Features
The key functions of our automotive call center software.
With its many features, our call center software dedicated to the automotive sector helps you improve both the quality of your responses and your productivity, throughout the customer journey.
Interactive Voice Response (IVR)
Distribute incoming calls by voice or keypad selection. In this way, you can offer a seamless, customized customer experience.
Blowing and recording
Improve call center service quality and optimize sales team training. Control your agents' discourse more effectively and coach them through difficult calls.
Real-time supervision
Complete visibility of activity and results in real time enable supervisors to make optimizations and take the best decisions.
Call routing
Route calls according to the caller's choice: the system receives incoming calls and transfers them to the right advisor according to predefined criteria.
Performance statistics
Use the dashboard to evaluate your agents' service levels and performance. Track relevant call center KPIs and use quantitative and qualitative data to adjust your action plans.
Omnichannel technology
This gives your agents a 360° view of customers, their history and their interactions, enabling them to unify communication across all channels.
Our expertise
They trust us for our expertise.
Your benefits
Deliver a customer experience to match your ambitions.
In addition to its essential functionalities, our automotive customer relations software features the very latest technology. Discover the benefits of exceptional customer service!
Internalization
Create and manage your own in-house customer relations unit.
You'll learn a lot from internalizing your customer relations unit. This choice is often preferable from the outset, because the call center represents your company's front door, a showcase that it's essential to keep under control. Creating a call center can therefore be a strategic opportunity for your dealership or automotive group.
Our digiCONTACTS experts with in-depth experience of the automotive sector will help you set up your own telemarketing unit, whatever the size of your organization, and at the lowest possible cost.
Prospecting
Manage and optimize your prospecting campaigns with ease.
Our software is specially adapted to the automotive sector, enabling sales teams to efficiently manage different types of campaigns, both inbound and outbound.
With a no-commitment contract and a SaaS (hosted) model, we offer you an affordable solution, with no need to modify your existing architecture. Our software is regularly updated with new features to keep pace with market developments.
Automation
Automate your customer management and gain in efficiency.
Our solution offers you a single interface to manage your entire omnichannel customer relationship. Start a chat conversation, follow it up with a call, and interact with your customers on their preferred channels: SMS, e-mail, WhatsApp, etc.
With automation, your processes become faster and simpler, making your call center more efficient.
With our dedicated software for automotive call centers, you can optimize the customer journey while making your staff's work easier!
CRM connection
Easily connect our solution to your CRM!
Our automatic call distribution software is intuitive, fully secure and 100% customizable.
Easily connect any of the 40 compatible business or CRM applications and improve your customer relations for years to come!
Deploy our solution
In less than 24 hours, our solution is deployed in your department.
Connect your CRM
Connect your CRM or business applications quickly and easily.
Develop your results
Implement a winning customer relations strategy!
Our expertise
Boost performance in your car dealership.
With digiCONTACTS, take advantage of a high-performance, intuitive and 100% secure solution to facilitate the management of your interactions while improving your productivity.
Experience in customer relationship management
Available features
Users satisfied with our services
Our Answers
Questions Frequently asked questions
Find out all the answers to your frequently asked questions about our automatic call distribution software!
An automotive call center groups together the agents of an automotive company, whose activity consists of answering incoming calls from customers or contacting prospects by outgoing calls, sms, emails, and/or via social networks.
Setting up an in-house call center in a car dealership can be beneficial for :
- Promote your activities.
- Increase the number of visitors to your workshops, body shops, PR stores or VN-VO showrooms.
- Conduct customer satisfaction surveys.
- Inform and respond quickly to customer complaints.
- Handle your Internet contacts and requests for appointments or documentation.
- Manage your manufacturer and advertiser leads.
- Manage call overflow at peak times.
- Suggest a test drive.
- Track and process your lost calls.
The automotive call center offers a wide range of services to make the difference and deliver tangible feedback on the customer experience.
In the automotive sector, if you use call center software, your sales relationship will be improved for 2 reasons:
You'll be able to better qualify leads: your agents will qualify the needs of their contacts and identify them (contact details, requirements for a new or used vehicle, requests for servicing, requests for financing, etc.). Once the lead has been qualified, you can then pass it on to the right sales person to meet the customer's expectations. This upstream qualification is essential for better internal organization and for meeting appointments.
You'll be available to meet your customers' needs: it's important for your car dealership to be contactable to ensure customer satisfaction. Incoming calls will be directed to the right sales advisors to best meet customer expectations.
A centralized call center offers the advantage of tracking and measuring all your customer service interactions. Use statistics to measure the effectiveness of your outbound call campaigns. View and analyze the performance of your campaigns using graphs and charts to track their success.
digiCONTACTS offers a no-obligation SaaS (hosted) licensing contract for the use of its software at an affordable price and without modifying your initial architecture.
After jointly defining your needs, we can get your customer service up and running quickly. We take care of everything, from project design and infrastructure installation to training.
digiCONTACTS has been developing its expertise in the automotive market for a number of years, and counts the following groups among its customers: Stellantis, Tressol-Chabrier, Mary, Gemy, Jean Lain, the Odity multi-channel contact center, which counts several automotive brands among its customers...
Free demonstration
Improve performance at your dealership today!
We guarantee tailor-made support for your BtoB and BtoC customer development, satisfaction and win-over strategies. Transparency and responsiveness guaranteed!
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No obligation
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From 1 station
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Installation in less than 24 hours
“digiCONTACTS knows the field. Its speed of development and responsiveness are valuable assets for professionals anxious to upgrade their processes.”
Nathalie Marlier Director Autocom Solutions - Groupe Tressol Chabrier