RETAIL CALL CENTER SOFTWARE FOR CUSTOMER RELATIONS
Offer a personalized experience at every stage of the digital journey.
Deliver a smooth, responsive omnichannel customer experience. Combine the simultaneous use of multiple channels and respond to your customers' requests by being available on phone, email, SMS, WhatsApp and more.
Your needs
Propose an optimal, seamless omnichannel customer experience.
Adopt an omnichannel strategy for a tailor-made customer experience. Personalize every interaction according to the behavior of your customers in the retail sector for a more fluid and engaging relationship.
Single, dedicated interface
Deliver an optimal customer experience and manage all your customer conversations within a single interface thanks to our intuitive call center solution.
Personalized customer care
Efficiently manage call routing, queuing, deterrence and overflow during peak periods for a smooth customer experience.
Manage your performance
Analyze incoming and outgoing calls, call waiting, missed call rates, as well as the number of SMS messages received and processed, for more efficient management.
Artificial Intelligence
Stand out from your competitors with our A.I. technology.
With digiCONTACTS, you benefit from a secure, fully customizable artificial intelligence solution. Simplify the management of your interactions while optimizing your productivity.
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100% customizable technology
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Solution hosted in France
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Fast, easy deployment
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I.A. available in 7 languages
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Growth gas pedal
Our Features
The key functions of our retail call center software.
Optimize your retail call center. Thanks to its many features, our software improves both the quality of your responses and your productivity throughout the customer journey.
Inbound calls
Allocate each call to the most appropriate agent with intelligent routing.
Outgoing calls
Boost your agents' productivity with predictive dialing.
Emails
Streamline your customer service by automating your processes.
SMS
Reduce call volume and communicate more easily with your customers.
Offer your customers the choice of instant messaging.
Results analysis
Detailed reports can be exported in excel or pdf format.
Our expertise
Boost performance in the retail sector today.
With digiCONTACTS, take advantage of a high-performance, intuitive and 100% secure solution to facilitate the management of your interactions while improving your productivity.
Experience in customer relationship management
Available features
Users satisfied with our services
CRM connection
Easily connect our solution to your CRM!
Intuitive, secure and 100% customizable, our call center software for the retail sector integrates seamlessly with your business application or CRM from over 40 compatible solutions. Optimize your customer relations for the long term!
Deploy our solution
In less than 24 hours, our solution is deployed in your department.
Connect your CRM
Connect your CRM or business applications quickly and easily.
Develop your results
Implement a winning customer relations strategy!
Free demonstration
Improve performance in your company today!
We guarantee tailor-made support for your BtoB and BtoC customer development, satisfaction and win-over strategies. Transparency and responsiveness guaranteed!
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No obligation
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From 1 station
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Installation in less than 24 hours
