ZENDESK CUSTOMER RELATIONS & CRM SOFTWARE
For seamless customer support connect our solution to Zendesk.
Increase responsiveness by connecting our customer relations solution to Zendesk. Centralize calls and tickets to offer consistent, seamless customer service.
Your needs
Fluidize your customer exchanges by integrating Zendesk with digiCONTACTS.
With Zendesk and digiCONTACTS integration, your agents have instant access to tickets in progress during an incoming call. All relevant information is centralized, speeding up the processing of requests and enhancing the quality of customer support.
Automatic ticket display during a call
Every time a call comes in, the associated tickets open automatically. Your agents have the right context in real time.
Creating and updating tickets from digiCONTACTS
Agents can create or modify a Zendesk ticket without leaving the interface, for smoother, duplicate-free processing.
Precise monitoring of customer support performance
Cross-reference calls, response times and resolution rates to effectively manage your customer relations from a unified interface.
Artificial Intelligence
Stand out from your competitors with our A.I. technology.
With digiCONTACTS, you benefit from a secure, fully customizable artificial intelligence solution. Simplify the management of your interactions while optimizing your productivity.
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100% customizable technology
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Solution hosted in France
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Fast, easy deployment
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I.A. available in 7 languages
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Growth gas pedal
Our solution
Quickly connect our solution with Zendesk!
Connecting Zendesk to digiCONTACTS takes just a few clicks. Automatic synchronization of calls and tickets enables rapid commissioning, with no development required, so that customer support is immediately operational.
Deploy our solution
In less than 24 hours, our solution is deployed in your department.
Connect Zendesk
Connect Zendesk to our solution quickly and easily.
Develop your results
Implement a winning customer relations strategy!
Free demonstration
Boost your strategy by coupling Zendesk and digiCONTACTS!
We guarantee tailor-made support for your BtoB and BtoC customer development, satisfaction and win-over strategies. Transparency and responsiveness guaranteed!
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No obligation
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From 1 station
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Installation in less than 24 hours
